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Artificial Intelligence in Travel

Artificial intelligence is the dominant topic of the future in travel, and we’re keeping a close eye on it at Skift.

Breakthrough generative AI technology was released publicly by OpenAI last November, and a number of big-name travel companies have already responded. Expedia, Kayak, and more — including multiple startups — have started releasing experimental technologies that could lead to transformations in the way users plan and book travel.

We want to make sure you know about it all, every step of the way. Read the archives below, and subscribe to the Skift AI Travel Weekly Newsletter.

Business Travel

Interview: CEO of CES 2017 on the Future of Connectivity

CES 2017 this month in Las Vegas marked the emergence of Artificial Intelligence-integrated connectivity and voice responsiveness into the mainstream, especially in terms of smart cars and smart homes. We will soon all be basically living and driving inside our mobile phones.

Greg Oates, Skift | 7 years ago

Interview: CEO of CES 2017 on the Future of Connectivity

Online Travel

What Comes Next for U.S. Consumers, Travel Brands and Messaging in 2017?

The past year was one when consumers in the U.S. began communicating with major brands via messaging apps more intuitively, travel being no exception. But the time and money it takes to test and invest in this complicated technology is significant and 2017 will likely involve more testing and learning for brands before they fully understand what most travelers want when they open a messaging app and rattle off a question.

Dan Peltier, Skift | 7 years ago

What Comes Next for U.S. Consumers, Travel Brands and Messaging in 2017?
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Skift AI Travel Newsletter

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Hotels

Wynn Las Vegas Bets Big on Amazon Echo and Voice-Activated Rooms

Will the Amazon Echo eventually become the new iHome docking station of the past? Will this technology be outdated in just a year or more? And more importantly: Is this what people really want from their hotel experience just yet?

Deanna Ting, Skift | 7 years ago

Wynn Las Vegas Bets Big on Amazon Echo and Voice-Activated Rooms

Airlines

The Future of Artificial Intelligence in Travel Might Revolve Around a Driverless Minibus

IBM has come a long, long way in rebuilding its brand thanks to all of the cool factor surrounding Watson. But it could do more to showcase the consumer appeal around cognitive travel in 2017, including the benefits of machine learning to better connect us with travel destinations.

Greg Oates, Skift | 7 years ago

The Future of Artificial Intelligence in Travel Might Revolve Around a Driverless Minibus

Online Travel

Beyond Mobile: How Voice and AI Are Changing Digital Travel

Despite the rapid shifts already caused by mobile, even bigger changes are on the horizon as voice search, artificial intelligence, and conversational messaging are transforming how travelers interact with travel brands. While there is a lot of excitement around the promise of each of these technologies, we now face the challenge of implementing them.

Adobe + Epsilon | 7 years ago

Beyond Mobile: How Voice and AI Are Changing Digital Travel

Travel Technology

Google’s New Artificial Intelligence Assistant Doesn’t Know Much About Your Next Trip

Google is using its Google Flights capability to power its new Artificial Intelligence-filled Assistant to respond intelligently to queries about travel. The service's inability to respond to queries about your existing travel itineraries, however, is a huge missed opportunity for now.

Andrew Sheivachman, Skift | 7 years ago

Google’s New Artificial Intelligence Assistant Doesn’t Know Much About Your Next Trip

Online Travel

Expedia Plans to Use Artificial Intelligence for Customer Service

There has been serious talk about artificial intelligence in travel for the past couple of years. While Expedia CEO Dara Khosrowshahi wasn't talking about implementing artificial intelligence for customer service in the next quarter or two, be assured that Expedia and others are working on it hard.

Dennis Schaal, Skift | 7 years ago

Expedia Plans to Use Artificial Intelligence for Customer Service

Online Travel

Video: Online Travel Founders Talk Game-Changing Deals, Big Upcoming Trends

Moral of the story about the early years of online travel? Not to over-simplify, but be prepared to take risks, feel free to contradict conventional wisdom, and assemble the best damn team that you can.

Jason Clampet, Skift | 7 years ago

Video: Online Travel Founders Talk Game-Changing Deals, Big Upcoming Trends

Online Travel

Behind Orlando’s New IBM Watson-Powered Travel App

Although Visit Orlando's new AI-powered travel app still has kinks, it shows the power of machine learning to provide more contextual and customized information to travelers — most of the time.

Greg Oates, Skift | 7 years ago

Behind Orlando’s New IBM Watson-Powered Travel App